At The Cove Aesthetics we are delighted to say appointments are in very high demand and it is important to us that we aim to accommodate all our clients. To achieve this, we abide by a strict 48 hour cancellation policy for every appointment made.

Please give us more than 48 hours notice if for any reason you need to cancel or reschedule your appointment allowing us to offer you a more convenient appointment time & to ensure you avoid the loss of your booking fee or a cancellation fee. Please do this by rescheduling on the solo booking app or by text messaging during opening hours on 07872893326. All treatments require a non-refundable booking fee upon booking in order to secure your appointment.

Failure to notify us within 48 hours will result in the loss of the appointment along with no refund of any monies paid.

No refunds will be given to cancelled or rescheduled bookings on any treatments subject to a special offer or price, such as Model, cancellation, any form of treatment promotion.

Strictly Under NO circumstances will refunds be given for any services provided or booked.

Payment

Most credit and debit Cards are accepted, or cash. All prices include value added tax at a current rate.

Patch testing

Patch testing required for clients who are undergoing certain treatments, all patch testing to be completed at least 48 hrs before treatment

Personal items

Please ensure you retrieve all your personal items before leaving the premises, as we cannot be held responsible for lost items.

Review appointments

All treatments that require a review appointment must be booked any time up to three weeks from the date of the first appointment. If this requirement is not met, | won't be able to add any more product. If you miss your two week review appointment without prior notice a £30 fee will be charged.

Gift Vouchers

Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher must be shown before the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Booking A Course Of Treatments Policy

All treatments purchased, as a course of treatment, must be paid for in full at the time of purchase. Treatment courses & pre-paid treatments are non-refundable & non-transferable between clients.

Larger treatments such as Dermal filler packages, or Rf micro needling packages, as such, should these treatments for any reason be cancelled, no refunds will be given. The amount can be kept on credit for another date or used toward another treatment if 48 hours notice has been given. No shows will mean loss of that treatment session.

Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment.

Before you arrive for your first treatment ensure you have advised our team of any health issues you may have. If these have not been mentioned before any given appointment, and it is found you are unable to undergo the treatment, we have the right to cancel the appointment or reschedule which will incur additional costs.

For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the clinic.

Price Alteration

We reserve the right to alter prices without prior notice.

Smoking

Please note that it is illegal to smoke anywhere in or on the premises

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion, like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a | mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.